Solutions
AI-powered workflow automation across every critical function in your aftermarket operation
Customer Support
Automate email workflows, voice-to-case conversion, and intelligent triage while maintaining personalized service quality.
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Case intake and context: capture cases from voice, text, or images, identify products and software versions, verify entitlement.
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Triage and resolution: prioritize cases, interpret fault codes, notes and history, deliver guided diagnostics, and deflect issues.
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Escalation and closure: auto-route to technical or field support, pre-stage required parts, claims, expertise, and trigger updates.
Remote Support
Accelerate resolution times with intelligent diagnostics, guided troubleshooting, and automated escalation protocols.
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Diagnostics and reproduction: capture logs, traces, and dumps, reproduce issues in lab environments, perform root cause analysis.
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Workarounds and updates: provide workarounds, hotfixes, configuration updates, technical advisories, reuse prior TAC cases and fixes.
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Escalation and hand-off: route defects to engineering, transfer artifacts, trigger bulletins or knowledge updates.
Field Service
Optimize technician routing, predict parts requirements, and provide real-time resolution guidance in the field.
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Scheduling and dispatch: pre-stage parts and expertise requirements, optimize routing, and work order management.
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Diagnostics and repair: identify models, parts and firmware, provide guided diagnostics, capture labor and parts, repair QA.
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Coordination & close out: generate reports, update checklists, confirm completion, manage RMAs and warranty.
Parts & Inventory
Enhance data quality, forecast demand accurately, and automate ordering with intelligent inventory management.
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Forecasting and planning: predict demand from service data, asset history, and product failures to optimize stocking.
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Availability and fulfillment: identify parts, check stock, reserve and pick, manage kits and substitutions, confirm shipments.
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Ordering and replenishment: orchestrate dealer and field orders, handle transfers and counts, track serialized parts, manage returns.
Warranty & Returns
Streamline claims processing with automated validation, advanced image analysis, and intelligent coding systems.
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Intake and validation: register products, capture claims, confirm entitlement, validate cases.
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RMA and logistics: pre-fill and authorize RMAs, manage advance exchanges, coordinate field logistics.
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Recovery and returns: post credits and reimbursements, manage supplier recovery and partner claims.
Installed Base Management
Monitor equipment health, predict failures, and optimize maintenance schedules with IoT integration and digital twins.
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Asset registry and tracking: maintain asset hierarchy, location, ownership, software, and firmware configuration.
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Monitoring and maintenance: unify telemetry and usage data, predictive and condition-based visits, service history and replacements.
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Campaigns and renewals: launch recalls, upgrades, links to contracts and warranties, renewals and upsell planning.
See AIP transform your aftermarket operations
Join leading service organizations using AIP to deliver exceptional outcomes at scale.