Developer Guide: Implementing Remote Support for Industrial Equipment

Legacy machinery generates non-standard telemetry streams that require custom parsers before AI can assist with diagnostics.

In Brief

Integrate remote diagnostics APIs with existing PLCs and SCADA systems. Connect telemetry streams, parse equipment logs, and build custom troubleshooting workflows using Python SDKs without replacing legacy remote access tools.

Implementation Challenges

Fragmented Data Sources

Industrial equipment telemetry arrives from PLCs, SCADA historians, and proprietary controllers using incompatible protocols. Support engineers manually collect data across systems before diagnosis begins.

12+ Data Sources Per Machine

Unstructured Log Formats

Equipment logs contain decades of format variations. Support engineers spend hours parsing controller outputs to identify error sequences relevant to the current failure.

45 min Average Log Analysis Time

Tool Integration Gaps

Existing remote access platforms capture session context but provide no API to feed insights into your workflow. Resolution knowledge stays trapped in closed tools.

0% Automated Knowledge Capture

Headless Architecture for Remote Diagnostics

Bruviti provides Python and TypeScript SDKs that connect your existing SCADA systems and remote tools to AI-powered diagnostics. The platform ingests telemetry from OPC-UA servers, Modbus controllers, and proprietary PLCs without requiring middleware. You write custom parsers for equipment-specific log formats, then feed normalized data into pre-trained models that identify failure patterns.

The API layer sits between your remote session tools and internal case management systems. When a support engineer initiates a remote session, the platform automatically correlates live telemetry with historical failure data, surfaces relevant troubleshooting steps, and populates session notes with structured diagnostics. You control the integration points and retain full ownership of telemetry data stored in your infrastructure.

Developer Benefits

  • Deploy custom telemetry parsers in 2-3 days using Python libraries designed for industrial protocols.
  • Reduce remote session duration by 40% through automated log correlation and guided workflows.
  • Avoid vendor lock-in with API-first design that integrates with TeamViewer, LogMeIn, or custom tools.

See It In Action

Industrial Manufacturing Implementation

Integration Architecture

Industrial equipment manufacturers deploy Bruviti's SDK layer between legacy SCADA historians and modern remote session platforms. The integration connects to OPC-UA servers collecting vibration, temperature, and pressure data from CNC machines, compressors, and turbines. Python parsers normalize decades of proprietary log formats into structured JSON that AI models consume during remote diagnostics.

Support engineers use existing remote tools to access equipment controllers. When a session begins, the platform queries historical telemetry for similar failure signatures across the installed base. The API returns relevant troubleshooting workflows ranked by likelihood, reducing the need to escalate complex issues to senior engineers who understand legacy systems.

Implementation Path

  • Start with high-value equipment where remote resolution saves the most: CNC machines or automation lines.
  • Connect existing OPC-UA or Modbus data feeds to ingest real-time sensor data without hardware changes.
  • Track remote resolution rate improvement over 90 days to quantify reduced escalations and session duration.

Frequently Asked Questions

What protocols does the Bruviti SDK support for industrial equipment telemetry?

The Python SDK includes native connectors for OPC-UA, Modbus TCP/RTU, MQTT, and REST APIs commonly used by industrial PLCs and SCADA systems. You can also build custom parsers using the telemetry ingestion framework for proprietary protocols specific to your equipment.

Can I use Bruviti alongside existing remote access tools like TeamViewer or proprietary OEM portals?

Yes. Bruviti's API layer integrates with existing remote session platforms through webhooks and SDKs. When a support engineer initiates a remote session in your current tool, the platform correlates live telemetry and provides diagnostic guidance without requiring a switch to a new interface.

Where is telemetry data stored and who owns it?

You retain full ownership of telemetry data. The platform supports deployment models where data stays in your on-premises SCADA historians or private cloud infrastructure. The SDK queries your data sources in real time and does not require replication to Bruviti-managed storage.

How do I handle log formats that vary across equipment vintages spanning 20+ years?

The SDK provides a log normalization framework where you define parsing rules for each equipment generation. Pre-trained models then operate on normalized data regardless of source format. You incrementally add parsers as you encounter new equipment types without retraining models.

What's the typical integration timeline for a pilot deployment?

Most industrial manufacturers complete a pilot integration in 4-6 weeks. Week 1-2 focuses on connecting telemetry sources and building custom parsers. Week 3-4 involves training support engineers on the API and building initial troubleshooting workflows. Week 5-6 measures remote resolution improvements on the pilot equipment population.

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