Missing serial numbers block warranty claims and recall tracking when customers need you most.
Missing serial numbers and incomplete configurations create blind spots in warranty verification, preventive maintenance, and recall management. AI-powered asset registry consolidation cross-references product registrations, service histories, and IoT telemetry to reconstruct missing data and flag configuration drift automatically.
Customers can't find model or serial tags on older refrigerators or HVAC units. You can't verify warranty status or recall eligibility without manual cross-checks across product registration, service history, and purchase records.
Installed firmware versions, replacement parts, and add-on accessories aren't tracked consistently. Your system shows factory config, but the actual appliance has mismatched components after years of service.
When recalls hit, you can't identify affected units without complete install dates, serial ranges, and manufacturing lot codes. Manual lookups delay customer notifications and expose you to compliance risk.
Bruviti's platform automatically cross-references product registrations, service call histories, IoT telemetry streams, and purchase records to reconstruct missing asset data. When a customer contacts you without a serial number, the system matches their phone number, address, or product description against your warranty database and service logs to identify the exact unit.
Configuration tracking happens continuously. Connected appliances report firmware versions, replacement part installations, and accessory additions in real time. For non-connected units, the platform extracts configuration updates from service notes and parts orders, maintaining an accurate digital twin of every deployed asset without manual data entry.
Track every refrigerator, dishwasher, and HVAC unit with virtual equipment models that mirror real-world performance and configuration changes.
Analyze IoT telemetry from connected appliances to identify performance anomalies before they trigger service calls.
Estimate when compressors, motors, and heating elements will fail based on usage patterns and service history.
Appliance manufacturers support refrigerators, washers, HVAC systems, and water heaters deployed over 10-15 year lifecycles. Product registration happens inconsistently—some customers register online at purchase, others never register at all. Service histories are fragmented across authorized repair networks, DIY warranty claims, and third-party parts suppliers.
Connected appliances add complexity. IoT-enabled refrigerators and HVAC units stream telemetry, but legacy units lack sensors entirely. Your asset registry must handle both—reconstructing serial numbers from purchase orders and service tickets for older equipment while ingesting real-time firmware versions and component IDs from connected devices.
The system matches customer phone numbers, addresses, and purchase dates against warranty registrations, service call logs, and retail transaction records. If a customer describes their refrigerator model but lacks the serial tag, the platform narrows the match using product descriptions, installation dates, and prior service visits. Confidence scores flag ambiguous matches for manual review.
Inaccurate configurations lead to wrong-part dispatches, failed first-time fixes, and frustrated customers. When your system shows factory firmware but the appliance has an aftermarket control board, dispatched parts won't fit. Configuration drift also undermines predictive maintenance—failure models trained on factory specs won't predict issues in modified equipment.
Recall list generation drops from 22 hours to 8 minutes. The platform automatically filters assets by serial range, manufacturing date, affected part numbers, and installation locations. Export includes customer contact details, warranty status, and service history—everything your recall team needs to start customer notifications immediately.
Yes. For appliances without IoT connectivity, the platform extracts configuration updates from service notes, parts orders, and warranty claims. When a technician installs a replacement compressor or firmware update, those changes flow into the asset registry automatically from your service management system. You get a complete digital twin even for decades-old equipment.
Accurate asset data prevents warranty fraud and invalid claims. The platform verifies serial numbers, purchase dates, and entitlement status instantly during claim submission. Configuration tracking ensures that only OEM-approved parts and authorized repairs remain warranty-eligible, reducing your no-fault-found rate and protecting warranty reserves.
Software stocks lost nearly $1 trillion in value despite strong quarters. AI represents a paradigm shift, not an incremental software improvement.
Function-scoped AI improves local efficiency but workflow-native AI changes cost-to-serve. The P&L impact lives in the workflow itself.
Five key shifts from deploying nearly 100 enterprise AI workflow solutions and the GTM changes required to win in 2026.
See how Bruviti reconstructs missing serial numbers and tracks configuration drift automatically.
Schedule Demo